Privacy Policy
Data Protection and Sovereignty
At Charm, your data is yours. We believe in data sovereignty, you control what is shared, when it is shared, and with whom.
To provide the advanced voice-based emotional insights that power Charm AI, we integrate with trusted third-party partners, including OpenAI. While we take every measure to anonymize and minimize the data sent for processing, we cannot fully guarantee or control how third-party platforms like OpenAI use or store this information. As a rule of thumb, anything you do not want to share with OpenAI, do not share while Charm is listening. We encourage you to review the OpenAI data policy at privacy.openai.com/policies for further details.
Here is what you can count on from us.
Your Data, Your Choice
You decide what you share. Charm technology is fueled by consent and intention, not extraction. We use the Apple Accessory Kit for secure authentication and encrypted transfers. This ensures data moves only between your device and phone.
Encrypted in transit and storage
We protect your data with industry-standard encryption (TLS) in transit and securely store it using Hardware Security Modules (HSM) and advanced encryption protocols.
No Selling. No Surveillance.
We never sell your personal data. We do not track or profile you beyond the purpose of your intended experience.
Control and Deletion
You can request deletion of any stored data or pause or disable listening features at any time via your settings. We are also actively building infrastructure to bring more processing on-device, keeping more of your data under your direct control. Because we believe the future of AI should be personal, private, and sovereign.
Data, Expression and Emotional Sovereignty
At Charm, we understand that expression is a form of release, and release can be transformational. When you speak through Charm, you are not just using technology. You are giving voice to what once lived only inside, perhaps with weight, fear, or silence, and choosing to free it. Often, what is shared no longer holds the same power over you.
You are not offloading your thoughts onto others, your partner, your mother, your children. You are offering them into a safe, sacred space designed to receive without judgment. In doing so, you are not only supporting your own growth, you are becoming part of something larger.
Every expression enters a quiet stream of healing, a collective energetic field that helps lift humanity out of reaction and into reflection. By choosing to reflect here, you are helping shape a future where technology honors emotional wellbeing and collective evolution.
SMS Privacy Policy
Mycharm.AI may disclose Personal Data and other information as follows.
Third Parties that Help Provide the Messaging Service
We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
Additional Disclosures
Affiliates. We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your Privacy. Your Control.
Privacy is built into our product. You own your data and control how it is shared or deleted.
Secure by design
We use the Apple Accessory Kit for secure authentication and encrypted transfers. This ensures data moves only between your device and phone.
Your data stays private
We never access your data or sell it to third parties without your permission. Strict audit logs and code review procedures ensure your information remains secure.