Privacy policy

CHARM AI — PRIVACY POLICY

Last Updated: October 12, 2026

Your voice is personal.

Charm is designed to help you notice the patterns in how you speak, express yourself, and move through your life. Doing that requires us to process information that can be deeply personal, and we take that responsibility seriously.

This Privacy Policy explains what we collect, why we collect it, how we protect it, and the choices you have over your information. It applies to our website, pendant, and mobile application (collectively, the “Services”).

1. The Information We Collect

We collect information directly from you when you set up your account, wear the pendant, use the app, and interact with our cloud systems:

  • Account Basics: Your name, email address, account login credentials, and profile settings.
  • Your Voice: During onboarding, you record a short sample of your voice so the pendant can learn to recognize when you are speaking.
  • Audio & Reflections: While active, the pendant records continuous 60-second audio buffers. These are encrypted, sent to your phone, and relayed to our secure cloud servers to generate your transcripts and emotional insights.
  • Ambient Environment: The pendant naturally captures audio around you. However, our built-in speaker verification filter continuously compares audio against your voice to isolate your voice.
  • Device & Usage Logs: Basic app version details, operating system data, hardware serial numbers, and connection status to keep things running smoothly.
  • Website Cookies: When you visit our marketing website (https://mycharm.ai/), we use standard web analytics and tracking pixels.

2. How We Use Your Information

We use your information strictly to provide and improve the Charm experience:

  • Delivering Your Insights: Analyzing your vocal tone and patterns to generate personalized emotional reflections and transcript summaries in your app.
  • Speaker Verification: Ensuring incoming audio belongs to you so we only analyze your voice.
  • System Maintenance: Managing job queues, monitoring server capacity, and fixing technical bugs.
  • Improving Our Models: Training and tuning our in-house emotion recognition and language algorithms on our secure infrastructure to make reflections more accurate.
  • Support & Updates: Responding to your questions, processing account deletions, and sending important service emails.

3. Wearing the Pendant & Bystanders

The Charm Pendant is meant to be worn out in the world, which means it may pick up background sounds or other voices.

  • The Light: When the Pendant is actively recording, its recording indicator remains illuminated to provide a visible signal to people in your vicinity that audio capture is taking place. You can adjust the brightness of this indicator, but it cannot be switched off while recording is active.
  • Owner-Only Analysis: Our software runs as a mirror only for you. We do not build profiles on or analyze other people. If you have concerns about ambient audio capture, you can always reach out to our team at jordan@mycharm.ai.

4. Who We Share Data With

We never sell your personal data, audio recordings, transcripts, or emotional state metrics. We share data only with trusted partners who help us run the service under strict contractual protections:

·       Cloud Infrastructure: For encrypted database storage, secure account authentication, job queue management, and model processing in data centers.

·       Transcription: For speech-to-text transcription.

  • Legal & Corporate Safety: We may disclose information if required by law, a court order, or subpoena, or if Charm AI undergoes a corporate merger or acquisition.

5. Data Retention & Security

  • How Long We Keep It: We retain your data only as long as your account is active or as needed to provide the Services. If you request account deletion, we wipe your data from our active systems.
  • Security Safeguards: Your data is protected using advanced encryption standards. In-transit data is encrypted and protected using our cloud storage and databases. Access is strictly limited to authorized engineering personnel.

6. Your Privacy Rights

Depending on where you live in the US, you may have rights over your data:

  • Access & Correction: You can request a copy of the personal data we hold about you or ask us to fix inaccuracies.
  • Deletion: You can request the complete deletion of your account and personal data.
  • Opt-Outs: You can opt out of targeted advertising cookies on our website and manage your model training preferences.

To exercise any of these rights, email us at jordan@mycharm.ai with "Privacy Request – [Your Request Type]" in the subject line. If your state law grants you an appeal right and your request is denied, you can reach out with the subject line "Privacy Appeal."

7. AI Model Training Choices

We use audio captures and transcripts to refine our proprietary emotion-detection and language algorithms on isolated servers.

  • We never sell your data for AI training.
  • We never share raw audio with third-party companies for training purposes.
  • If you prefer that your data not be used to improve our internal algorithms, you can opt out at any time directly in your app settings or by emailing us at jordan@mycharm.ai.

8. Children's Privacy

Our Services are strictly for adults and are not directed to anyone under 18 years of age. We do not knowingly collect personal data from minors.

9. Changes to This Policy

If we make material changes to this Privacy Policy, we will let you know before such material changes go into effect.

10. Contact Us

Our systems and service providers may process information in the United States and potentially other jurisdictions. By using our Services, you consent to the processing and storage of your Personal Data. If you have any questions or feedback about this Privacy Policy, please reach out to us:

Charm AI LLC

Attn: Privacy Officer

Email: jordan@mycharm.ai.

Address: Charm 111B S Governors Ave #29501 Dover, DE 19904-6903

Phone: (+1) 949 867 4805

Website: https://mycharm.ai/